Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@oxyjetuk.co.uk. Please note that returns will need to be sent to the following address: 12 Benn Street, Rugby, Warwickshire, CV22 5LT.

If you would like to return an item, you must first request a return from us. Items sent back without prior authorisation will not be accepted.

If your return is approved:

UK customers: We can provide a return shipping label. The cost of this label will be deducted from your refund. Alternatively, you may choose to arrange and pay for your own return shipping.
International customers (including EU customers): You are responsible for arranging and paying for your own return shipping. We do not provide return shipping labels for orders outside the UK.

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to your original payment method.

In accordance with UK consumer law, we will also refund the cost of standard delivery paid on your original order. However, if you selected a delivery option that was more expensive than our standard delivery service, we are only required to refund the cost of standard delivery.

You can always contact us for any return question at enquiries@oxyjetuk.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14‑Day Cooling‑Off Period

If your goods are shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days without providing any reason. You are able to withdraw at any point before delivery, Until the item is fulfilled. A further 14‑day cooling‑off period begins on the day you receive the goods. If the final day of the cooling‑off period falls on a non‑working day, the deadline will be extended to the next working day.

To exercise your right of withdrawal, you must notify us of your decision within the 14‑day period.

To request a return or cancellation, click here

Returned items must be in the same condition in which you received them — unused, unworn, with tags (if applicable), in their original packaging, and accompanied by a receipt or proof of purchase.

International Shipping & Returns

If an international parcel is returned to us by customs, you may request a refund. Please note that any refund will be issued minus the original postage costs, shipping fees, and any customs duties or charges incurred.

If you wish to return an international order, you are responsible for arranging and paying for the return shipping. We do not provide return shipping labels for international orders, including EU orders (unless otherwise stated under your statutory right of withdrawal).

Refunds will only be processed once the goods are received back in unused, undamaged condition and in their original packaging. Items that are missing, used, damaged, or not returned in full will not be eligible for a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@oxyjetuk.co.uk.

At OXYJET UK, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Our Returns and Refund Policy outlines the procedures for returns and refunds to provide you with a seamless experience.

Returns Eligibility:

You may return any product purchased from OXYJET UK within 30 days from the date of delivery if you are dissatisfied with the product.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process:

To initiate a return, please contact us here.
Pack the item securely along with the original invoice or proof of purchase.
Ship the item to the address provided by our customer service team. Please note that the cost of return shipping will be your responsibility unless the return is due to our error.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.

Exclusions:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Changes to This Policy:

OXYJET UK reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from OXYJET UK, you agree to adhere to the terms outlined in this Returns and Refund Policy. If you have any questions or concerns regarding returns or refunds, please don't hesitate to contact us here.

Last Updated: June 2026